The Control Room Operator will be responsible for efficiently managing all operations within the control room. This role requires close coordination with internal departments such as Customer Care, Accounts, and direct communication with clients.

Key Duties and Responsibilities:

• Follow established control room operational procedures to achieve departmental goals in a timely and efficient manner.
• Manage and respond to the internal ticketing system, ensuring all tasks directed to the control room are resolved and closed appropriately.
• Respond to emergency situations such as vehicle theft or hijacking and execute immobilization protocols according to company procedures.
• Coordinate with the field team for tracker repairs, and prepare daily and weekly reports on non-transmitting vehicles.
• Update and verify completed tasks and provide daily reports to management and other relevant departments.
• Maintain a thorough understanding of each client’s system setup and respond effectively to client or departmental inquiries.
• Regularly check system status and confirm real-time device transmissions; monitor roaming vehicles and report any system malfunctions.
• Receive and monitor client alerts, notifying clients of critical violations via phone or email.
• Generate daily transmission reports for newly installed vehicles and monitor their performance.
• Conduct initial troubleshooting for non-updating vehicles and generate detailed reports indicating potential causes, then coordinate with Customer Care for client follow-up.
• Collaborate with the Finance Department to prepare credit note reports related to device non-transmission.
• Maintain open and effective communication with all company departments to ensure smooth handling of inquiries and reports, minimizing delays and potential losses.
• Make immediate decisions in emergency situations such as vehicle hijackings or thefts, and escalate to management as necessary.
• Follow up on outstanding reports and tasks related to tracking unit performance until issues are resolved.
• Prioritize monitoring of high-value (“golden”) client accounts and proactively raise tickets or contact clients regarding non-transmitting units.

Qualifications and Skills:

• Education: Diploma or Bachelor’s Degree in Information Technology or a related field.
• Experience: 2 to 5 years of experience in a similar role.
• Technical Proficiency: Strong skills in Microsoft Office (Word, Excel, PowerPoint), internet navigation, and email communication.
• Communication: Excellent verbal and written communication skills in both English and Swahili.
• Other Attributes: Attention to detail, ability to make quick decisions under pressure, strong organizational and reporting skills, and a proactive approach to problem-solving.

If you’re ready to grow your career with a forward-thinking team and contribute to transforming the fleet management industry in Tanzania, apply now! Send your CV and cover letter to admin@ampenet.com